Privacy Policy - Heaven Graphics



Frequently asked questions

We look forward to serving your needs for your web site, craft products and scrapbooking hobby. Our online ordering has been designed to be simple and secure. Please enjoy browsing our web site.

We have gone to great lengths to assure that your payment transaction is secure and private, so you can feel confident that all your personal information is and will always be just that...private!

It is important to us that you fully understand what information we gather, and how we use it. The following discloses our policy and practices for our business.

To process your order we require your name, billing address, phone number, e-mail address, shipping address, and credit card or financial information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. We try contact first by e-mail and only if that fails, or if time is critical, will we try to contact you by phone. We share this information, and only that information which is necessary, with third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Our site uses a secure link shopping cart for customers to order products. We collect contact information from the order form which is used to process and send orders. Heaven Graphics never shares contact information with any third parties, including advertisers and other companies, and will always keep your information in the strictest confidence.

We NEVER release any credit card information. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We utilize industry standard SSL encryption when accepting credit card information during our on-line process. In addition, we utilize the same encryption standard when transferring your credit card data to the financial institutions.

Use of "Cookies" or "Web Beacons" Cookies are small files that a website may place on your hard drive to allow a website to identify you. The use of cookies is a common practice on many website's. For example, if you allow a website to remember your login name or password, the website places a cookie on your computer. Cookies cannot read any other information on your hard drive. We may place cookies on your computer to allow us to identify you. We may use cookies to measure web traffic, to offer you certain services, and to customize your visit. If you do not wish to receive cookies or would like to be notified when a website is placing a cookie on your system, your Internet browser may allow you to do so.

A web beacon is a transparent image file used to monitor your journey around a single website or collection of sites. They are also referred to as web bugs and are commonly used by sites that hire third-party services to monitor traffic. They may be used in association with cookies to understand how visitors interact with the pages and content on the pages of a web site.

We may serve third party advertisements that may also use cookies and web beacons in the course of ads being served on our website, to ascertain how many times you've seen an advertisement. No personally identifiable information you give us is provided to them for cookie or web beacon use, so they cannot personally identify you with that information on our web site.

Browsers can be set to accept or reject cookies or notify you when a cookie is being sent. Privacy software can be used to override web beacons. Taking either of these actions shouldn't cause a problem with our site, should you so choose.

NOTE: SSL Encryption is a method by which information transmitted across the Internet is scrambled to the point where it's virtually indecipherable to anyone who should intercept the data before it reaches its destination. Most all reputable online stores make use of SSL encryption to request and protect credit card information and other sensitive data from their customers.

The information on our website is copyrighted. Please do not use any of our content without asking :

Web Site Content and Site Design
Graphic images on our Web Site
Our store logo
Packaging, patterns, and designs.
Heaven Graphics
Racine, Wisconsin 53405

Please contact us, by email if you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, and we will be happy to listen to any questions or concerns.